
faqS.
FREQUENTLY ASKED
QUESTIONS.
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WHEN WILL MY ORDER BE SENT?
Please be reminded we are a small batch boutique Coffee Roastery and generally only do one to two large batches of premium coffee a week. This is to ensure the highest of quality and freshness to our customers and to avoid any wastage.
This means your order may take a few days before before its ready to be sent. Once your order is ready to be sent we will send it via Registered Sendle or Australia Post ASAP to ensure your order is on its way as promptly as possible.
Once the courier has received your coffee order your order will be on its way to you, depending on location this may vary.
We strongly encourage purchasing a subscription to avoid running out of our dam good coffee or by ordering as soon as you notice the slightest inkling that your coffee is running low.
WHAT IF I PUT DOWN THE WRONG ADDRESS, CAN I CHANGE IT?
Sure can, if you accidently put down the incorrect details or our old friend auti-fill/pre-fill takes over, just shot us an email and we will then confirm we’re received the correct details to amend before shipping.
CAN I TRACK MY ORDER?
Yes, you sure can, you’ll receive an email after your order has been picked up from our roastery head quarters with all your tracking information. Be sure to check your spam/junk folder incase it goes MIA.
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HOW DO I SUBSCRIBE?
Simply select your coffee of choice, quantity, size and grinde/whole bean. Now you’re almost there, now choose Subscribe and save.
ARE THERE ANY HIDDEN FEES?
NONE-ZILTCH-ZERO Hidden Fees what so ever.
WHAT IF I WANT TO CHANGE THE BLENDS OR SUBSCRIPTION TO SOMETHING ELSE?
WILL I BE LOCKED INTO A CONTRACT IF I DECIDE TO SUBSCRIBE?
Definitly not!
CAN I SUBSCRIBE OUTSIDE OF AUSTRALIA?
We only offer Subscription to our Australian customers to ensure quality and freshness.